1. Introduction
Artworks by Rae values your privacy and is committed to protecting any information you provide us. Our Privacy Policy explains how we collect, use, and protect your information when you visit artworksbyrae.com, place an order, or contact us. We make sure to follow industry-standard practices in data protection to ensure security and protection of your data. Additionally, all images displayed on our website are owned and copyrighted by Artworks by Rae, and we make sure to give credits for any images used from other sources. Please read this Privacy Policy carefully to understand how we operate and manage your data.
2. Data Collected
Data Storage Location
Artworks by Rae is based in the Philippines and operates web servers hosted by a third-party service provider. We make sure that our hosting provider adheres to the necessary privacy laws and regulations to ensure that your data is securely stored and protected.
Registration Data
If you register an account on our website, we collect your name, email address, and other personal information that you provided when signing up. Our website administrators can see and edit this information. You can also access, edit, or delete your personal information on your user profile at any time.
Purchase Data
To provide you with the necessary customer service, we require your purchase details, including your payment information. We store these details together with your support expiration dates and user data. This enables us to provide you with the necessary downloads, product support, and customer services.
Support Data
If you have a registered account on our website and have a valid support account, you can submit support tickets for assistance. We use a third-party ticketing system, and your support data is stored in that system. Only the data you explicitly provided is sent, and you are asked for consent each time you want to create a new support ticket.
Comments
When you leave comments on our website, we collect the data shown in the comments form, your IP address, and your browser user agent string. This information is collected to help prevent spam and ensure the security of our website.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by a third-party service provider. We make sure that our email provider adheres to the necessary privacy laws and regulations to ensure that your data is securely stored and protected.
Google Analytics
We use Google Analytics to anonymously track user behavior on our website for reporting and improvement purposes. The data collected by Google Analytics does not include any personalized information.
Cases for Using Personal Data
We use your personal information for the following cases:
– To provide you with the necessary customer service and support
– To send you updates about our products and services
– To improve the overall performance and functionality of our website
– To comply with legal obligations and respond to legal requests.
3. Embedded Content
Artworks by Rae website may contain embedded content, such as videos, from third-party websites like YouTube, Twitter, and Facebook. Such embedded content functions as if you visited their website and may collect your information for their privacy policies, over which we have no control.
We use Facebook to display our Facebook timeline on our site. Facebook collects cookies and personal information according to its own privacy policy, which you can find here: Facebook Privacy Policy.
We use Instagram to display our posts and stories on our site. Instagram collects cookies and personal information according to its own privacy policy, which you can find here: Instagram Privacy Policy.
TikTok
We use TikTok videos embedded on our site. TikTok collects cookies and personal information according to its own privacy policy, which you can find here: TikTok Privacy Policy.
4. Cookies
Artworks by Rae website uses cookies to enhance the user experience. Cookies are small text files that are placed on your device to retain user preferences and provide anonymized tracking data to third-party applications like Google Analytics. By continuing to use our site, you consent to our use of cookies.
Necessary Cookies (All Site Visitors):
– CFduid: This cookie is used by our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. You can find out more information about CloudFlare’s privacy policy here: CloudFlare Privacy Policy
– PHPSESSID: This cookie is used to identify your unique session on the website.
Necessary Cookies (Additional for Logged-in Customers):
– wp-auth: This cookie is used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
– WordPress_logged_in_{hash}: This cookie is used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
– WordPress_test_cookie: This cookie is used by WordPress to ensure cookies are working correctly.
– wp-settings-[UID]: WordPress sets this cookie to customize your view of the admin interface using your individual user ID from the users’ database table.
– wp-settings-{time}-[UID]: WordPress also sets this cookie to customize your view of the admin interface and main site interface using your individual user ID from the users’ database table.
5. Who Has Access to Your Data
We take your privacy seriously and ensure that we limit access to your personal information to those who need it to provide our services. If you are not a registered user of our site, we have no personal information to retain or view regarding you.
However, if you have a registered account with us, your personal information can be accessed by:
– Our system administrators who require this information to maintain and improve the website’s functionalities;
– Our customer support representatives who require this information in providing assistance or addressing your concerns.
Please note that all our system administrators and customer support representatives adhere to our strict privacy and security policies and that they can only access your personal information on a need-to-know basis.
6. Third Party Access to Your Data
Here at Artworks by Rae, we value the privacy of our clients and do not share your data with third-parties, unless it is necessary for us to provide our services. The only exceptions to this rule are with partners that we require in order to deliver the best experience for you. Below are the partners that may have limited access to your data:
Hitpay
This is our payment system partner for Artworks by Rae. They are managed by Rae Creative Studio and have access to limited data required to process your payment transactions.
Shipmates
This is our shipping partner that requires your shipping address to facilitate the delivery of your orders. They are required to strictly follow our privacy policies to ensure the security of your information.
Please note that in all these cases, we only share limited data that is necessary to provide our services to you, and these partners are under the same, strict privacy policies as Artworks by Rae.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
At Artworks by Rae, we respect your privacy and understand that you have rights over your personal data. As such, we want to make sure that you have access to your data and that you understand how it is used. Below are your data rights and how we support them:
General Rights
– If you have a registered account or have left comments on our website, you may request an exported file of the personal data that we retain, including any additional data you have provided to us.
– You may also request the deletion of any personal data that we have stored about you, except for data that we are required to keep for administrative, legal, or security purposes. Please note, however, that should you require the deletion of your data, we will no longer be able to provide you with support or other product-related services.
GDPR Rights
Your privacy is important to us, and we are committed to complying with the European General Data Protection Regulation (GDPR). We allow residents of the European Union to use our services and aim to comply with the GDPR standard. To learn more about your rights, please visit our EU GDPR Information Portal or submit a request to our Data Protection Officer at [insert email address].
10. Third Party Websites
At Artworks by Rae, we may provide links to third-party websites on our website. However, please be informed that we cannot guarantee the privacy or security compliance of these third-party websites. By visiting such websites, you release us from any liability for the conduct of these third-party websites.
In addition, all social media sharing links, whether displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please note that while we take extra steps to ensure your security and privacy on our site, this Privacy Policy, along with any other policies in place, does not create any rights enforceable by third parties or require the disclosure of any personal information relating to members of the Service or Site. We hold no responsibility for the information collected or used by any advertiser or third-party website. Therefore, we recommend that you review the privacy policy and terms of service for each site when you visit them via third-party links.
11. Release of Your Data for Legal Purposes
At Artworks by Rae, we understand that there may be times when we need to release your information for legal purposes. In such cases, we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
Please note that in the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena. Alternatively, we may try to quash it ourselves, but we are not obligated to do either. In some instances, we may also report and release your information to third parties where we believe it is necessary for legal reasons, such as our belief that you have engaged in fraudulent activities.
By accessing our website, you release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
However, any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in. We will always strive to ensure that any release of your data is in line with your legal rights and that we cooperate with the relevant authorities to ensure that all legal processes are followed.
12. Amendments
At Artworks by Rae, we reserve the right to amend this Privacy Policy from time to time. However, when we do so, we will update this page, and you will be required to accept the amendments in order to continue using our services.
We encourage you to review this page regularly to stay up-to-date with any changes that may affect your use of our website. Your continued use of our services after any amendments to this policy shall signify your agreement to such amendments.
We will always ensure that any amendments made to this policy are in line with local privacy laws and with your best interests in mind. If you have any questions about the changes we make, we encourage you to contact us.
Privacy Policy for Artworks By Rae – Philippines
At Artworks by Rae, we are committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, and handle the personal information you provide to us when you visit our website or use our services. Please read this Privacy Policy carefully, as it explains your rights with respect to our processing of your personal information.
1. Collection of Information
We collect personal information you provide to us when you use our website or services, such as your name, email address, phone number, shipping address, and payment details. We may also collect other information from your device, such as your IP address, to improve the services we provide to you.
2. Use of Information
We use your personal information to provide you with the services you have requested from us and to improve our services. We may also use your personal information to send you marketing communications or to comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal information to third parties for their marketing purposes. We may share your personal information with our service providers to help us provide our services to you or to comply with legal obligations. We only share the information necessary to ensure they can perform services on our behalf and when we have an appropriate legal basis.
4. Security of Information
We take reasonable measures to protect your personal information, including administrative, technical, and physical safeguards against unauthorized access or use of your information.
5. Retention of Data
We retain your personal information only for as long as necessary to provide you with the services you request or for legal obligations.
6. Your Data Rights
You have the right to access, amend, or delete your personal information that we hold. You also have the right to object to our processing of your personal information and to receive a copy of your data in a structured, machine-readable form.
7. Cookies
Our website uses cookies to enhance your user experience. We use cookies to remember your preferences, customize your experience, and analyze website traffic. You can control the use of cookies through your browser settings.
8. Consent
By using our website or services, you consent to our collection, use, and processing of your personal information in accordance with this Privacy Policy.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of such third-party websites, and we encourage you to review their privacy policies before providing any personal information.
10. Philippines Data Protection Laws
Our processing of personal information will be in compliance with the Data Privacy Act of 2012 (DPA) and all relevant implementing rules and regulations, including updates, if any.
11. Copyright Agreement
All assets, copy, and system used on our website are copyrighted and owned by Artworks by Rae, except for blogs and articles here on the website. Clients may upload files through our website forms, but these files should not infringe the copyrights of any third party. By uploading any data or files to our website, you acknowledge that you have the right to use and share such information and that you grant us a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to use, reproduce, distribute, and modify your content for the purpose of providing our services to you.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or the Copyright Agreement, you may contact us at [email protected].